Web messaging gives consumers a continuous connection between desktop and mobile — just like Facebook Messenger.
Web messaging offers an additional channel for consumers to connect with brands through an ongoing, continuous conversation. LiveEngage does the intelligent work behind the scenes, so that you can continue conversations with your consumers regardless of where they left off or what device they continued from.
The consumer-agent interaction moves from transaction-based communication to relationship-focused conversations.
Web messaging enables push notifications and is an incentive to draw more consumers to a brand’s app.
Agents can finally be proactive and reach out to consumers about conversations that took place days, weeks, or even months ago.
Consumers will benefit from push notifications from incoming messages once they download a brand’s app that contains in-app messaging. The conversation will continue uninterrupted between web and in-app messaging.
Customers logs into authenticated areas of desktop or mobile web
Push notification for incoming messages received through in-app messaging