SMS for brands

Consumers can text you like they text their friends.

Messaging is the #1 way we communicate today. And it’s how consumers want to communicate with brands. LiveEngage makes it easy — no downloads, setup, or training needed. It connects SMS texts directly to your operations, routing each consumer to the best agent available.

Benefits for brands

Tap into the consumer pool

Brands gain access to the 68% of consumers who prefer SMS to calling a brand. Connect with consumer in their channel of choice.

1 platform, multiple channels

Centralize text messaging with your other channels for digital communication within a single, easy-to-navigate platform.

Keep your agents in-house

Use the same agents already servicing consumer in a workplace that’s familiar to them. Adding SMS gives you another way to reach consumers, no need for new agents or tools.

Benefits for consumers

Keep it in channel

When using mobile to search for a brand, consumers prefer to stay in typing mode to connect and not have to switch to a call.

Never drop a conversation

Text messaging creates a continuous, always-on connection between brand and consumer. You can always pick up where you left off.

No downloads or setup

Everyone already has text messaging on their phones and at their fingertips, making it easy for consumers to get started.

See the numbers

  • 45% of SMS messages receive a response compared to 6% of emails
  • 31% of Americans said they preferred text messages to phone calls (Pew Research Center)
  • 98% of SMS messages are opened compared to 20% of emails
  • * SMS facts from Teckst.

Agents manage all conversations
in a single dashboard

Brand tested, consumer approved

An Israel-based telco provider implemented LiveEngage to turn one-way messages into two-way, ongoing and continuous service conversations. A survey conducted on consumers texting revealed:

82% said they will return to SMS for future inquiries

91% will recommend to their friends and family