Consumers can text you like they text their friends.
Messaging is the #1 way we communicate today. And it’s how consumers want to communicate with brands. LiveEngage makes it easy — no downloads, setup, or training needed. It connects SMS texts directly to your operations, routing each consumer to the best agent available.
Brands gain access to the 68% of consumers who prefer SMS to calling a brand. Connect with consumer in their channel of choice.
Centralize text messaging with your other channels for digital communication within a single, easy-to-navigate platform.
Use the same agents already servicing consumer in a workplace that’s familiar to them. Adding SMS gives you another way to reach consumers, no need for new agents or tools.
An Israel-based telco provider implemented LiveEngage to turn one-way messages into two-way, ongoing and continuous service conversations. A survey conducted on consumers texting revealed:
82% said they will return to SMS for future inquiries
91% will recommend to their friends and family