Connect with customers not only when they visit your website but also from the external channels like social media and emails.
Brands expand their availability through Offsite Engagements. Offsite Engagements launch chat from anywhere, through any media — including emails, SMS, newspapers and magazines, bill statements, online ads, and social platforms.
When setting up an Offsite Engagement, you create a URL that redirects to a private chat with a customer care professional (CCP). And then you use this link anywhere you want to engage.
No need to visit your website! Customers can open a chat with a single click wherever you want to reach them.
Increase sales and generate new leads by engaging across several touchpoints, including online ads, emails — even printed materials.
Reduce call center costs and increase CSAT by deflecting calls to chat instead of putting customers on hold.
LiveEngage routes Offsite Engagements to your connection center, where conversations are optimized for agents as well as the consumer’s messaging experience.