Display the right message at the right time across mobile devices.
Send personalized messages to consumers on your mobile site based on their activity and journey. Using LiveEngage’s powerful targeting engine, pinpoint the exact consumers to contact with the message best suited for them.
Related CRM automatically appears alongside conversations. Agents can edit it directly, without opening a new window. You can set up the integration to pre-populate lead, case, account, and any other form with existing customer information. Agents need only to verify and update their notes, then submit with one click.
Sales agents need to know if the person they’re messaging is an existing lead or customer, whereas service agents need to see the full customer profile or any open cases. Tailor the agent CRM widget to pull up the records most relevant to them.
CRM integration empowers agents with background about the customer they are engaging, which can develop an ongoing relationship.
The Engagement Studio allows you to create a custom banner instantly. Choose from one of our templates and customize it to match your site or start from scratch and create your own.