Target the right customers with the right messages

Keep people on your site engaged and guide them through their journeys to conversion.

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Send custom messages to consumers on your site based on their location, activity, and customer journey. Using LiveEngage’s powerful targeting engine, pinpoint the exact consumers to contact with the message best suited for them.

Benefits

Offer the right incentive and increase sales

Coupons can entice customers with low cart values. Use compelling offers — like free shipping or bonus product with purchase — to convert those with bigger-ticket shopping carts.

Capitalize on marketing spend by retargeting visitors

Keep the attention of consumers who reached your site from an ad by aligning the message, so it’s tied to the offer that first attracted them.

Provide service, no agent needed

Send instructions to struggling consumers for basic tasks — like resetting a password or updating an address — and reduce your dependence on costly live assistance.

Engage customers wisely

Choose the level and type of engagement per customer. High-stakes situations call for a chat invite, whereas low-value or hesitant customers benefit from a banner message.

Engage with consumers during off-hours

Captivate consumers with content and messages at the time that’s most convenient for them — even when your agents are offline.

Set up, design, edit, and track mobile campaigns, simply

All creative and targeting directions are done through an easy-to-use design studio and campaign UI. LiveEngage reporting tracks their performance as well as ROI.

Create custom banners in the Engagement Studio

Customize one of our templates to match your site or start from scratch and develop your own.