Use your LiveEngage operational data to create your own reports and custom dashboards.
LiveEngage gives you the in-depth meaningful dashboards and reports needed to run and manage your operations. LiveEngage also offers you the ability to use your chat and messaging operational data outside the platform in real time.
Centralize real-time contact center management dashboards, alerts, and KPI tracking for chat along with other channels such as voice calls. Real-time operational APIs let’s you incorporate chat statistics into any existing call center operational tools and reporting.
The Engagement History API gives you control and access to all chat transcripts and accompanying data, which can be used in any database or analytics system to run any reporting you need.
By utilizing APIs to retrieve your data and transcripts, you can store it in your databases as long as you want. This also means you can show it to your customers at any time, so they remember every interaction with your brand.
Having all the operational data at your fingertips lets you create executive-level and management reports, alerts, and dashboards to help you be in tune with chat operational performance at any given time.
Real-Time Operational API
Send real-time chat operational performance to call center dashboards. Done on account, skill, and agent levels.
Engagement History API
Search, filter, and retrieve historical chat transcripts and related data.