Agent widgets organize information and tools, so agents can focus on what they do best.
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Effective agents require access to external systems. With agent widgets, they no longer need to open additional tabs or browsers — everything is integrated right into their workspace.
Agents receive in-depth information about visitors. They can also send conversation lines directly from the application and automatically transfer transcripts to external applications.
The Agent Workspace Widget SDK gives agents more information about your visitors, so they can assist them more effectively.
Managers can assign widgets to one or more skill. This gives agents only those most relevant to them.
Many agents use Salesforce during conversations. Before, they had to access it through a separate window. Now, they display Salesforce alongside existing widgets, letting them view and use the information they need as soon as they need it.